Job Description : The Technical Support Executive receives calls from US / Canadian based customers related Issues with regard to different Products of Dell International and is expected to resolve customer problems directly. Roles & Responsibility : - Provide technical support to our US based customers by telephone, Internet and other channels for our enterprise Products. There is a rotating shifts basis where in you are expected to be flexible with the working hours –Night shifts
- Troubleshoot and find resolutions to complex technical problems reported by our customers.
- Deliver fixes or patches to customers.
- Documentation of the FAQ’s & problem solutions in company knowledge base.
- Interface with Sales, Marketing, and Engineering to improve product service, design, and quality.
- Possibly provide direct onsite technical assistance to our customers, in a consulting or advisory role.
Other Details Candidate Profile Description:
Qualification : Any Graduate / Fresher’s / Graduate with 2++yrs / Undergraduates with at least 1yrs Prior Experience in Any International Call Centre.
Profile Description : - Extreme Good Communication Skills.
- Graduate as Fresher’s, Graduate with 2++yrs, Undergraduates with at least 1yrs Prior Experience in any International Call Centre.
- Proven track record of seeking, learning, and effectively applying technical information available from various sources, including documentation, online sources and experimentation, and the knowledge of other technical professional
- Ability to provide rigorous and detailed descriptions of problems and features to product developers and managers, and to update descriptions, status, and information in a well-organized manner
- Good knowledge of Computers & computer related Issues.
- Must exhibit equanimity and poise under the pressure of solving a real time customer support issue.
Drop Resumes at : java2hr@gmail.com |
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